What can we help you with today?

Our support team is here to help with any questions or feedback you have while using Capsulink. Take a look below for answers to commonly asked questions.


Getting Started

What is Capsulink?

Capsulink is a URL shortener that provides built-in functionality for short links.

Why use short links?

Short links allow for more control over traffic by monitoring stats, link viability, and redirection. Short links are easier to work with when sharing and posting links.

I'm not in marketing, is Capsulink useful to me?

Absolutely! Anyone posting content online can benefit from learning more about the traffic visiting their content. Designers, bloggers, businesses, and startups all use Capsulink to get the results they want from their content.


Capsulink Account

How do I get an account?

You can get a Capsulink account and short links by signing up here. It's free to signup.

How much experience do I need to use Capsulink?

No experience required! Simply put your links into a capsule and we'll take care of the rest. Capsulink is easy to use, and our support team is here to help you.

What are your data security and privacy policies?

We take data security and privacy very seriously. Capsulink servers keeps all user data and information secure. Capsulink users can further secure their data with password-protected short links.


Short links

What are short links?

Short links hold your destination links and gives them dynamic features. Short links can be posted where regular links are posted.

How are Capsulink short links different from other short links?

Capsulink short links provide more functionality than regular short links. Capsulink short links have traffic stats, link monitoring, built-in backup links, custom domain branding, Smart URLs and more.

How do I make a short link?

Sign up for an account here. Then go to your Capsulink dashboard and click "Capsulate" place your long destination URL link into the field and click "Capsulate". Your destination link is now a short link inside a capsulation. Your new short link will appear on your dashboard where you can control short link traffic.

My content moved and my short link now points to a dead end (404) page. How can I change my short link?

You can edit your short links on your dashboard. Default destination link edit is a Pro feature available to Capsulink Pro accounts.

Is there a time limit of how long the click statistics are stored?

Statistics does not disappear with time and the click tracking keeps working for an unlimited time.


Pro Account

What is Capsulink Pro?

A Capsulink Pro account has short links equipped with every available feature.

What extra features come with a Pro account?

Capsulink Pro short links have default destination URL edits, branded domains, Smart URLs, instant broken link notifications and advanced traffic analytics. Pro features that are coming soon include automatic link backups and custom domain branded short links.

How much is Capsulink Pro?

A pro account is just $24 for one year (12 months).

How can I pay for Capsulink?

We accept PayPal payments and credit cards.

Can I try Capsulink Pro before I buy?

Yes, we offer a free 14-day trial.

How do I upgrade my account to Capsulink Pro?

Click here to upgrade your account. You'll get every feature available for your short links once you sign up.

What happens to my short links if I downgrade?

If you choose to end your Capsulink Pro account, your short links will no longer have pro features. Your short link traffic stats will not be affected.

Can I cancel my Capsulink Pro account?

Yes, just click "Cancel subscription" in subscription settings

Do you offer refunds?

We do not offer refunds as detailed in our Terms of Service.

Do you offer non-profit and educational discounts?

Absolutely! We love to support nonprofits and academic institutions. If you’re interested in learning more, and to find out if you're eligible, please contact us.

How do I set up a custom domain?

First you need to purchase a domain from a registrar like domainr. Once you've selected your domain, you need to set it up to work with your Capsulink account. You must have a Capsulink Pro or Business account to use the custom domain feature.

After you've purchased a custom domain and upgraded your Capsulink account, you can now set up your custom link to work with Capsulink.

First, go to your registrar where you bought your domain and log into the user panel. Select the custom domain from your domain list. Inside the DNS configuration settings, you'll be able to add or edit the A record for your domain; set this to IP address 91.241.66.74

It can take up to 72 hours for the new A record to take effect. When you can see your custom domain from your Capsulink account, then you've successfully configured your custom domain! You are now ready to start creating your custom branded short links.

Is there a short link click limit?

The short links continue to work even after the click limit is exceeded. In that case, the pages are opened in the iFrame of the Capsulink page. The option to move to the destination remains.


Smart URLs

What is a Smart URL?

A Smart URL is a short link that contains several destination links which visitors reach if they meet certain requirements. With Smart URLs you can be in charge of your links and create advanced redirect rules (targeting) according to your visitor’s country, language, device or time (date range and time range). In case none of the Smart URL rules can be applied, the visitor reaches your default URL.

What are the limitations of Smart URLs?

In order to create Smart URLs you have to be a Capsulink PRO, Business or Ultimate plan user. Learn more about the limitations here.

How does the targeting work?

To give you complete power over your links, Smart URLs provide advanced targeting options that can be tailored to your specific goals.

Equally
The redirect will be distributed equally between your target links. For instance, you can test 3 different versions of a page to quickly discover which offers, messages, and experiences truly engage your visitors. If you do not specify the targeting rules of your shortlink MyShortlink.com/ABCTest which contains 3 Smart links, the traffic will be distributed equally by default. Thus, 100 click traffic will be distributed as follows:
33.33% - myDestinationURL.com/test-A
33.33% - myDestinationURL.com/test-B
33.33% - myDestinationURL.com/test-C

Targeting
Capsulink SmartURL feature offers you to create redirect rules according to the following criteria: Country, Language, Device, and Time. One SmartURL can contain one or many of these criteria.
NOTE: One SmartURL cannot contain two identical criteria.
NOTE: AND condition must be used between the groups of criteria, while between the elements in the each group “OR” condition must be employed. In case none of the SmartURL criteria apply, the traffic will be redirected to your Default URL.
For instance, you can divide the traffic to your product page according to the visitor’s country and the time of the year. Simply add Smart links to your shortlink MyShortlink.com/ProductPage that contain the following targeting options:

myDestinationURL.com/Product-USA-Canada-Xmas
Group Country: USA, Canada
Group Time: 25th of December
The redirect rule will work if the person visits your page in (USA OR Canada) AND (25th December)

myDestinationURL.com/Product-France-ValentinesDay
Group Country: USA, Canada
Group Time: 14th of February
The redirect rule will work if the person visits your page in (USA OR Canada) AND (14th of February)

If you wish to create more detailed redirect rules, you can add Language and Device groups to each of the Smart links according to your business needs.

Does Capsulink API support the ability to create Smart URLs?

You can manage your Smart URLs also using the API. For additional information check Capsulink API for developers.

Which devices does the Smart URL feature support?

With the Smart URL feature you can create targeted links according to your visitor’s Desktop, Phone and Tablet operating systems. These are the devices that are supported:

Desktop
Windows
Macintosh
Linux/Unix

Phone
Android
iPhone
Windows
BlackBerry

Tablet
Android tablet
iPad
Windows
BlackBerry
Kindle

What countries and languages can I choose from?

With the Smart URL feature you can create targeted links according to your visitor’s country and language. You can choose any country and language to provide personalized experience for your visitors.

How can I configure the time and date settings?

With the Smart URL feature you can create targeted links according to your visitor’s timezone settings. This allows you to redirect your visitors to a personalized content for holidays, specific times of the day or during a certain date and time range. You can set the redirect rules according to your’s or your visitor’s timezone.

I have a question not listed here, where can I find the answer?

Contact us for a quick response to your questions.